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We approached the opportunity to reshape ITechLaw’s web presence with a data-driven, methodical strategy, ensuring every decision was informed by real user experience. The client embraced this approach, and we conducted a comprehensive analysis using data from Google Analytics, heatmaps, screen recordings, and user tests to identify key obstacles.
Our findings revealed significant challenges in navigating the events section and inconsistent page layouts, which made the site feel disjointed. These insights provided clear direction for the design and development phases that followed.